Business Process Automation for workflows built around your operating rules.
We build business process automation workflows for operations teams. We connect your systems, execute the agreed rules and provide operator screens for approvals and exceptions, with validation, rollout and operating responsibilities defined in scope.
- 150+Projects delivered across 12 countries since 2012
- 100+Senior in-house engineers, six countries
- 5.0Unified rating across 61 client reviews on Clutch
- ISTQBISTQB-certified QA engineers
- ISO 27001Certified security practice, audited by Quay Audit UK
- ISO 9001Certified quality management, audited by Quay Audit UK
01Overview
Scope the workflow and its decisions
We start with one process and the outcome its owner wants to improve. The scope identifies cases, rules and systems, including the exception path: where a work item needs review, correction or approval by a person.
- Map the operating flowWe document the inputs, activities and owners for the workflow in scope. Your process owner confirms the rules and the outcome against which the automation will be accepted.
- Give operators the decisions they ownWe define the cases that need review, correction or approval and the screen used to handle them. Your team agrees who can act and how exceptions return to the workflow.
- Connect the steps to your systemsWe assess the ERP, CRM, payment and data interfaces in scope, then build the permitted exchanges and workflow actions. System owners confirm access and record responsibilities.
- Definition, connections and data foundationsBusiness analysis defines requirements. Platform integration connects operational systems. Data engineering prepares the data layer. Automation executes the flow.
02Proof
Delivered workflows and their results
A research group at RWTH Aachen University needed a time-tracking tool its project leaders would actually use. Other delivered work covers operator-assisted document recognition and a moving-company quoting and billing flow.
- Document recognition with operator reviewAt a small Munich software company, two operators typed datasheets by hand. Our C# and AWS recognition tool presented captured records for an operator to approve or correct. The client could use its people for other product types.2xdata sets per month after the operator-assisted build, up from about 5,000 entered by two people
- RWTH Aachen University: time tracking people usedRWTH Aachen University's custom time-tracking tool replaced guesswork with numbers people entered themselves. The collection tool produced project reports from submitted time records.~40%more project leaders tracking their team's time, instead of guessing or delegating the task
- Lead to invoice, automated end to endWe built a lead-to-invoice platform for Cloud Van Lines from scratch: automated quoting, job-order agreements, emails and surveys, an inventory sheet, and online billing, with Twilio connected to the call center.4payment providers integrated for online billing on that platform: Authorize.Net, PayPal, USAePay and BluePay
03Compare
Automate it, buy a tool, or fix the process first?
Interfaces and operating rules guide the automation choice. Built-in SaaS workflows, API connections and low-code tools can fit alongside custom software or screen-level RPA. When process decisions need definition, commission business analysis.
| Custom-built automationunicrew | A no-code workflow toolConnect | Screen-level RPAScript |
|---|---|---|
| Best forWorkflow rules, operator interfaces or integrations that need a custom software implementation. | Best forWorkflows covered by the tool's supported interfaces, rules, data handling and operating features. | Best forPermitted workflow steps through application screens, including systems without a suitable API. |
| What it asks of youA process owner, representative inputs, system access and decisions on rules, acceptance and operation. | What it asks of youChecking product coverage and licence or usage costs, configuring the flow and assigning exception and incident responsibilities. | What it asks of youTesting screen interactions, permissions and failure cases, and maintaining the automation as applications change. |
| You end up owningThe workflow implementation and artifacts under agreed handover and code-ownership terms. | You end up owningConfigured workflows under the product licence, with agreed access to data and responsibility for operation. | You end up owningThe screen automation under its licence and handover terms, with an owner for monitoring and changes. |
Quick self-check
Tick what is true for you. The read-out updates as you go.
0 of 4 true
Identify the first workflow
We can assess one operating flow and the result you want. Requirement definition fits business analysis, system connections fit platform integration, and data preparation fits data engineering.
Talk it throughAssess the handoff
With one signal, examine the affected step, its inputs and operating rules. We compare process simplification, existing tool coverage and a scoped implementation.
Send us the workflowMap normal cases and exceptions
With two signals, discovery can establish how the workflow runs and which cases need a person. That map supports the choice of tool, integration and implementation scope.
Book a discovery callCompare workflow execution options
Three signals justify reviewing the operating rules and system interfaces together. We recommend the steps to automate and the operator responsibilities, using supported tools or custom components where they fit.
Book a discovery callScope integrated automation and operator review
With all four signals, define the complete flow, including input handling, human approvals and exceptions. Discovery confirms the execution approach, validation cases and operating owner before the build is agreed.
Talk about the exceptionsWe build process automation that copes with varied input, such as a document in a new format or a missing value. For the cases that need a person, we design an operator screen first.
Andrii BurdaSenior Engineering Manager, unicrew04Capabilities
What we automate
We use the process map to scope business process automation solutions, then agree the implementation and operating responsibilities for the workflow.
- Business process mapping
Process discovery and "as is" mapping
Who owns each stepWe document the workflow as it runs today: the "as is" map of activities, inputs and owners. On a food manufacturer's workflow programme, process models identified each department's activities and their sequence before implementation.
- Automation solution design
"To be" design and solution architecture
Written down, not assumedThe "to be" model defines the agreed workflow after automation. We design the solution architecture around the rules, system interfaces, volumes and operator decisions. Your process and technical owners approve those responsibilities.
- Workflow automation development
Workflow and document automation
Plus the operator interfaceWe implement the document and workflow steps, apply the agreed rules and move work between its defined states. Operator screens support review, approval and correction where the process retains human responsibility.
- Business system integration
Integration with the systems you already run
ERP, CRM and paymentsWe implement the permitted exchanges and actions across your ERP, CRM, payment and data interfaces. System owners confirm access, record responsibilities and the conditions for handling failed or repeated actions.
- AI agent development
AI agents for multi-step work
For tasks with varied stepsWe use AI agents for multi-step work when interpretation or tool use serves the workflow. The scope defines permitted actions, review points and exception handling. Deterministic rules and existing platform features remain options for other steps.
- Document processing automation
Document and language processing
The parts that arrive as proseWe scope document and language processing around representative inputs and the review each output needs. For a Munich software company, our C# and AWS recognition tool reads incoming datasheets and routes each record to an operator to approve or correct. Those corrections help improve recognition.
- Process analytics and reporting
Process reporting and analytics
What ran, what failedWe define reporting for the workflow's runs, outcomes and exceptions. Your process owner agrees the baseline and measures used to review its operation; the scope determines the events and data captured.
- Automation testing and support
Testing, rollout and keeping it working
Tests you can re-run yourselfWe agree testing, rollout checks and handover artifacts against representative cases. unicrew's ISTQB-certified QA engineers join the work where the scope includes them. A culture-analytics client's report automation included automated tests for independent QA/UAT across varied data sets.
05Trust
What you receive with an automation build
We agree the running workflow and supporting artifacts in the build scope, including their handover and use terms.
- Mapped firstA written "as is" process mapWritten so a new hire, an auditor or the next vendor can understand the process
- Yours to rerunAutomated tests handed over with the buildTests cover agreed validation inputs and rollout checks and are delivered under the agreed handover terms, with ISTQB-certified QA engineers where included in scope
- Exceptions built inThe operator screen for what software should not decideThe difference between an automation people use and one they route around
06Stack
The stack we automate with
We choose tools around permitted system access and workflow rules. Our report application used C#; recognition work used C# on AWS microservices; our internal agent proof of concept used AWS Bedrock and LangChain.
Angular
C#
.NET
Python
Node JS
AWS Bedrock
LangChain
MySQL
Azure07Engagement
Ways to start automating, and how you pay
Commission a workflow build, a defined deliverable or a continuing automation team. Acceptance and operating responsibilities follow the work you agree.
A scoped automation build
Phased buildWe define the workflow, rules and system actions, then agree the implementation stages and their acceptance criteria. The estimate follows the process map and the interfaces assessed for that scope.
- Best when
- You know which process to automate and want the estimate before you commit
- You pay
- Billed hourly, quoted per project
- Typical start
- Two to four weeks
A time-boxed deliverable
Locked scopeA defined deliverable with agreed acceptance criteria and handover. A culture-analytics company's report application included working code and automated tests for independent QA/UAT. It was completed in the expected time frame with few to no defects.
- Best when
- The deliverable is well defined and the date matters more than the roadmap
- You pay
- Outcome based, quoted per project
- Typical start
- Two to four weeks
A dedicated team
Long-runA continuing team develops the agreed automation roadmap. We define its responsibility for workflow changes, integrations and maintenance as the scope grows.
- Best when
- The backlog keeps going and you want one team accountable for it
- You pay
- Billed monthly, per team member
- Typical start
- Two to four weeks
Assess the running workflow before choosing changes
An assessment can map the existing workflow, interfaces and error handling, then recommend improvements or replacement of a component. You can commission it independently of implementation. There is no minimum engagement period; continued maintenance is agreed separately.
08Industries
Industries we automate for
We design execution around the operation's records, decisions and responsibilities, from moving-company paperwork to document processing and commerce workflows.
Logistics and transportation
Moving, freight and fleet operations involve quoting, scheduling and paperwork. For a US moving company, we built a lead-to-invoice platform from scratch that connects movers, agents, affiliates and company staff in one system.
Hospitality and leisure
Booking, membership and venue platforms handle scheduling, payments and seasonal peaks, including a platform for the entertainment industry. These are the systems the automation needs to connect to.
Accounting and financial advisory
We extended existing bookkeeping automation covering records and invoice matching, with encryption and protected user accounts.
Fintech and payments
Wherever money moves, an automation inherits the security and audit requirements of the process it replaced, which makes them a design input rather than a hardening pass at the end.
EdTech and research
We built a time-collection and reporting tool for a German research university. Project leaders recorded their employees' time instead of guessing or delegating the task.
E-commerce and distribution
B2B and B2C storefront workflows keep catalogue, ERP and marketplace records in step. The European manufacturer we worked with manufactured more than 10,000 products.
Plan the workflow your team will run
Bring a representative work item and the result you want. We define the system actions, human decisions and acceptance criteria needed to scope the automation.
What happens after you contact us
- We reply within one business dayThe reply identifies the workflow and system information needed to assess the work.
- A call about workflow rules and decisionsWhich cases move through the process, which actions the systems perform and which decisions stay with your operators.
- A written "as is" process map and a shortlistA map of the steps, inputs and exception handling from the agreed discovery, with a recommended implementation scope.
- Contracts and NDAs, then a start dateWe sign an NDA before access and agree implementation permissions separately. Most engagements start within two to four weeks.
09Delivery
How does a business process automation project run?
We agree workflow acceptance against representative normal and exception cases. Your process owner supplies those cases and confirms the operating responsibilities at each stage.
- Assessment and process discoveryWe map the workflow, its rules and baseline measures with the people running it. You provide representative inputs and process contacts. We sign an NDA before access; diagnostic assessments use read-only, least-privilege access agreed with your technical contact.You getAn "as is" map, the automation scope and identified operating decisions.
- Solution design and estimateWe design the target flow, integrations and operator interface, then define validation and failure handling. Your process owner approves the rules; technical owners confirm interfaces and implementation permissions. The estimate records the scope and dependencies.You getA "to be" workflow, solution architecture and estimate for the agreed implementation.
- Build and integrateWe implement the workflow and interfaces in increments. Testing roles and checks are agreed for the work. Your team supplies the permitted test environment and reviews system actions and operator decisions against the acceptance scenarios.You getWorking implementation, check results and the operator interface for the agreed increment.
- Test, roll out and keep it runningWe validate the agreed scenarios and plan rollout and training for the workflow. You nominate its operating owner and users. Alerts, incident response, retries and maintenance are assigned explicitly; continuing support is agreed separately.You getTest artifacts, the agreed rollout and training plan, handover terms and operating responsibilities.
10Client voices
Our clients say
Two people typing data into the database went about 5,000 new data sets per month. With this component, we’re reaching twice the amount of data sets per month. Their knowledge of different technologies is astounding. We can raise any technical issue with them and find someone within their team to work with that specific technology.
We saw around a 40% increase of how many project leaders are tracking the time of their employees instead of making guesses or delegating the task. Their response time was fantastic. They were organized and provided us with tools to track their progress in a transparent way. Every time we needed to add some small things to make it work better, they adapted those requirements very quickly.
We were able to get the work completed in the expected time frame. There were little to no defects which was very nice because it allowed us to release and move on to our next project without having to back peddle. They were very accessible and took the time to understand our needs. They truly felt like part of the team.
Even though Artelogic didn’t have a background in this area, they learned quickly and repurposed technologies they’d used before in order to solve the business problem. I was very impressed with this ability, as most of the people we contacted before implied that they’d need to spend a lot of time of trying to understand our business logic.
Artelogic invested time to understand our needs and has subsequently proposed appropriate solutions. In the end, the team’s quality deliverables have created value for cost. The EDI tool generates significant daily revenue and helps us solve order collection issues.
11Case studies
Our case studies
Document recognition and time collection are client builds. Our AWS Bedrock agent for missing timesheets is an internal proof of concept on unicrew's own team. Earlier client work was delivered under our former Artelogic brand.
See all case studies- AutomationDoubling data-entry throughput with a custom recognition toolunicrew automated a manual data-entry bottleneck with a C# and AWS recognition tool, doubling the data sets the team processed each month.2xData sets processed per month
- EducationThe custom time-tracking tool that got around 40% more project leaders tracking time at RWTH Aachen Universityunicrew built a custom time-tracking web app for a research group at RWTH Aachen University, in place of spreadsheets or off-the-shelf software.~40%More project leaders tracking time
Built by unicrewAI-Powered Automation for Project ManagementAn AI bot that enhances operational efficiency by automating a time-consuming internal administrative task.30%Improvement in compliance with time-logging deadlines
12Questions
Questions about business process automation
A business process automation scope defines which work the systems execute, what operators decide and how the workflow is validated and maintained.
Business process automation (BPA) implements workflow steps as system actions, with rules and human decisions defined in scope.
It can replace manual copying, document handling or approval handoffs with an executable flow across the systems involved. We agree what the software executes, what operators review and how runs and exceptions are recorded. RPA is one possible execution approach through application screens; the workflow can also use APIs, platform features or custom software.
We quote the workflow and its implementation, validation and operating requirements.
Interfaces, input variation, business rules and operator handling shape the estimate. The agreed engagement determines billing:
- Time and materials is billed hourly and quoted per project.
- Fixed price is outcome based and quoted per project.
- Team extension is billed monthly per team member.
There is no minimum engagement period. Continued support is agreed separately.
We agree the delivery schedule for the workflow, interfaces and acceptance scenarios.
Process decisions, source access, input variation and rollout requirements affect that schedule. The first useful increment and its acceptance are agreed during design. Most engagements start within two to four weeks; this is the start window, while implementation and rollout timing are scoped separately.
We assess the interfaces and permissions before confirming how the automation will act through your existing systems.
An API, supported connector or permitted screen-level RPA can fit the required steps. Published work includes an EDI order-collection tool for a food manufacturer and online billing and Twilio integration on a moving-company platform. Your system owners confirm the access, records and constraints used in the design.
Process discovery can document the workflow before its automation is designed.
We work with the people running it and use representative inputs to identify activities, owners and exceptions. On a food manufacturer's workflow programme, department interviews informed process models before implementation. If defining requirements or choosing the target process is your main need, we scope business analysis.
We agree the delivery and operating roles around your workflow scope.
Analysis, architecture, engineering and testing responsibilities are set for the work, with unicrew's ISTQB-certified QA engineers on the team where testing is in scope. Your process and system owners supply inputs and approve the rules. The operators and acceptance owners you nominate retain the human decisions defined in the workflow.
We agree failure detection, exception handling and operating responsibility for the workflow.
Testing uses representative normal and failure cases. The scope defines alerts, their recipient, incident handling and any permitted retries. Screen-based automation also needs checks when the application changes. Your team can operate the workflow, or continued unicrew monitoring and maintenance can be agreed separately; the support terms define who responds.
Compare workflow scope, operator responsibility, acceptance and continuing operation.
We define those decisions before the build:
- The process map identifies the cases, rules and system actions.
- Operator review is explicit. Our recognition-tool work presented captured results for release or correction by a person.
- Acceptance defines representative inputs, checks and the test artifacts agreed for handover.
- Monitoring, incident handling and maintenance have named owners and agreed support terms.
Client testimonials link to their original reviews. unicrew holds ISO 27001:2022 and ISO 9001:2015 certifications, audited by Quay Audit UK.
Automate when a recurring workflow has a defined outcome, a process owner and representative cases against which the execution can be checked.
Manual copying, recurring document work or growing transaction volume can justify examining the flow. Discovery compares process simplification and existing tool coverage with a scoped implementation. Start with the actions and human approvals that serve the operating outcome, then agree how to measure and maintain that workflow.