Hospitality technology company for hotels, restaurants and venues, with software built for your busiest night.
We develop booking platforms and guest operations software for hotels, restaurants and venues.
Build a custom system, extend an existing product or connect the platforms you retain.
- 150+Projects delivered across 12 countries since 2012
- 100+Senior in-house engineers, six countries
- 2 to 4 weeksTypical time from signature to start
- ISTQBISTQB-certified QA engineers
- ISO 27001Certified security practice, audited by Quay Audit UK
01Overview
Scope the booking journey across your existing systems
We map the guest journey, existing systems and operating calendar before recommending the first release. That defines which booking workflow to develop and which platforms to connect.
- Book and confirmTurn a guest's selection into a confirmed reservation.
- Booking and reservation flows
- Real-time availability
- Confirmations and reminders
- Sync and distributeKeep room, table and slot availability aligned across the channels you use.
- PMS and booking engines
- Channel manager and OTA feeds
- Rate and inventory mapping
- Take payment, let people inConnect the paid booking to on-site entry and check-in.
- Point of sale and payment
- Ticketing and access control
- NFC and RFID check-in
- A platform for venue growthOne venue booking platform we rebuilt and refactored onto Laravel reached 600+ businesses.
02Compare
Booking systems to configure, extend or build
Choose each part of the booking path by the workflow it serves and who will maintain it. We recommend the custom logic and connections around the products you retain.
| What we hear | What it costs you | Who should own it |
|---|---|---|
| “Every new hotel takes months to onboard onto our platform.” | A ceiling on how fast you can sell | Develop the PMS connection your hotel-onboarding workflow needs, with mapping and diagnostics your team can maintain. Our hotel-platform work includes Opera Cloud integration and booking-engine middleware.How we did this for a hotel booking platformOr book a meeting |
| “We sold the same room twice, on two different channels.” | Overbookings, rate complaints, manual closeouts | Use a channel manager for distribution. We develop the room, rate and restriction mapping that connects it to your booking platform, so the integration follows your inventory model.Platform development and integrationOr book a meeting |
| “The till, the booking and the folio never agree at the end of the night.” | Reconciliation by hand, every night | Process cards through a payment gateway and develop payment-to-booking and folio reconciliation around it. We integrated Shift4 on a hotel booking platform; PCI scope follows the chosen payment flow.Security and compliance consultingOr book a meeting |
| “Two staff are free, but the only machine is already booked.” | Double bookings, and a guest at the desk | Build resource-aware availability when bookings depend on staff and shared equipment. Two free therapists with one diamond-peel machine provide one slot.Resource-aware salon bookingOr book a meeting |
| “It all works. Assembling the monthly report takes two days.” | Manual data assembly and delayed reports | Build a reporting layer over the platforms that already serve booking operations. Keep those systems and connect the records the monthly report needs.Data and BI engineeringOr book a meeting |
03Solutions
What we build along the booking path
We design the booking path as a connected workflow from reservation to on-site service.
A guest picks a room, table or service, sees current availability and receives confirmation and reminder messages. We connect those reservations to your venue's operational systems.
- At peak
- Sized and load tested for your peak
Scheduling that accounts for staff, shared equipment, turnaround time and room types, using the rules your venue runs by.
- At peak
- Shared resources checked before confirmation
We connect property management systems (PMS) and booking engines to channel and OTA distribution, mapping rooms, rates and inventory. Our hotel-platform work includes Opera Cloud integration and middleware for third-party systems.
- At peak
- Room and rate updates mapped across systems
We connect point of sale (POS), payment and folio records to each booking. Our work includes Shift4 gateway integration and the mapping and reconciliation around it.
- At peak
- Booking payments matched to folios
Ticketing and access control connected to the booking record, with on-site check-in and NFC or RFID wristbands for venue and rental workflows.
- At peak
- Booked guests checked in at the venue
Reporting over a shared operational data store, with conversation intelligence that turns booking calls, guest requests and reviews into structured records. We scope access and retention for identifiable guest data under GDPR.
- At peak
- Operational reporting during the event
04Stack
The stack behind our hospitality builds
We choose the application and infrastructure for each hospitality workflow, from booking transactions and rental tracking to hotel-content interfaces.
React
JavaScript
Laravel
PHP
Yii2
Java- Microsoft Orleans
- REST API
NFC- RFID
Docker
Terraform
AWS
Azure
Hospitality software is judged on its busiest night. So we design the booking path first, sized against your own historical peak and load tested before the night itself. We keep everything else around it simple.
Ihor PrudyvusDelivery Director, unicrew05Proof
Booking, rental and salon results
Our venue, rental and salon builds put availability, timing and booking data into the operating workflow. For a hotel-content platform, we built a web GUI over its existing API.
- One platform, over 600 businessesFor Booked It in London we rebuilt a nightlife product into an adaptable venue platform, refactored onto Laravel and migrated to AWS. The platform reached 600+ businesses, with bookings up 19% on average and spend per head up 13% on average. CEO Brad Nobbs, in his Clutch review: "We have had the code audited by a 3rd party who was extremely complimentary of the work".600+businesses on the platform we built
- A rental desk that measures rental timeFor a Santa Barbara paddle sports centre we built rental tracking on NFC and RFID wristbands: check-in starts the rental clock and check-out stops it. Co-founder Garrett Kababik, in his Clutch review: "We've seen a 15-20% increase in revenue, which is through the efficiency gains and the ability to accurately track time on a permanent basis rather than just by a quarter hour or an hour".15-20%the client's own figure, Adventure Rental System
- A booking platform built in three monthsFor Lookgood in Singapore, we built a booking flow that starts from a salon's Facebook page, with availability for staff and shared equipment, plus SMS confirmations and reminders. In her 2017 review, founder Pei Shan Wong reports "Each vendor makes 200-300 bookings per month", and that "the project was completed in 3 months".200-300bookings per vendor each month, Lookgood
06Client voices
What hospitality, leisure and events clients say
Our platform has been refactored to Laravel ensuring the code base is more stable, easier to maintain and easier to add new features. Their professionalism and quality of work have stood out in the partnership. We have had the code audited by a 3rd party who was extremely complimentary of the work.
We’ve seen a 15-20% increase in revenue, which is through the efficiency gains and the ability to accurately track time on a permanent basis rather than just by a quarter hour or an hour. I’ve worked with a lot of development teams over the years and these guys have been the best. It’s nice to finally find a team that we can work with.
They built the product from start to finish. I appreciated how they thought through the process as well as the input from the business side. It’s not a situation where I tell them to code and they code it. They always give advice on what may come in the future. I’m very satisfied with their project management.
Shippable and well received web GUI for previously API only application. The whole team is highly dedicated to the success of the project and delivers the planned artefacts on time. We are very happy to have chosen Artelogic.
The quality of their coding was outstanding to our standards. Overall, their work was key for us. They were dedicated to solving our problems as a customer; their team was collaborative, listened to us, and fully engaged in our space to commit to the project.
07Case studies
Booking platforms built and modernized
HospitalityAdaptable booking platform for entertainment venuesunicrew developed a platform for Booked It that improved the experience of customers at nightclubs, entertainment centers and festivals.600+Businesses using the platform
HospitalityCloud Migration of a Booking Platform for Hotels and Hotel NetworksA more cost-efficient, reliable, and scalable platform for hotel bookings, running on a modern containerized cloud stack.- Personal CareA salon platform handling 200-300 bookings per vendor a month (Lookgood)unicrew built Lookgood's salon booking platform from start to finish, with real-time availability, SMS reminders, and scheduling that respects shared equipment.200-300Bookings per vendor each month
08Questions
Questions about hospitality software
We develop custom booking and guest operations software and connect it to your existing platforms.
- Development: booking and reservation platforms, availability and scheduling engines, ticketing, access control, and point-of-sale and online-ordering front ends for restaurants and catering.
- Integration: property management systems, booking engines, channel managers, OTA feeds, payment gateways and back-office systems.
Our integration work includes Opera Cloud, Shift4 and IBS Software on a hotel booking platform, and Mindbody Online and WaiverKing on a California rental system.
We can plan a staged migration with bookings continuing, subject to the current platform, integrations and cutover requirements.
We test the replacement and its booking, payment and distribution connections before switching traffic, then schedule cutover around your operating calendar. We agree the downtime allowance and acceptance criteria for each integration.
We design the payment flow around a gateway and agree PCI DSS scope for your application.
We build the payment-to-booking mapping and folio reconciliation. Card-data handling and the application's PCI obligations are agreed during discovery, based on the payment flow and systems involved.
Our ISO 27001:2022 and ISO 9001:2015 certifications cover information security and quality management systems. They were renewed through a multi-stage audit with Quay Audit UK. unicrew has ISTQB-certified QA engineers.
We quote the hospitality project against its agreed scope and recommend the engagement model after discovery.
- Time and materials: billed hourly, quoted per project.
- Fixed price: quoted per project against an agreed outcome.
- Team extension: billed monthly per team member.
A channel-manager integration and a full booking-platform build have different scopes. Team extension carries no recruitment or placement fee. A post-launch warranty is standard on fixed-scope work, with its length agreed per contract.
Most engagements start within two to four weeks of signature. We set delivery dates around the agreed scope, integration dependencies and your operating calendar.
A platform replacement is sequenced module by module, with each stage tested before cutover. We agree release windows around your peak periods.
We load test the booking journey against your own historical peak before release, with the traffic profile and acceptance criteria agreed for your platform.
The tests follow the guest's path through search, availability, hold, payment and confirmation. We derive the load profile and any throughput target from your traffic.
Our hotel-platform migration used orchestrated Docker deployments, a Microsoft Orleans update, Terraform and Azure queues.
Plan your booking journey around the systems you retain
Bring your booking flow, integration list and operating calendar. We recommend what to develop, what to connect and how to sequence delivery around your peak periods.
What happens after you contact us
- We reply within one business dayTell us about your booking platform and the next release you want to deliver.
- A call about the booking pathWe review your guest journey, current platforms and peak periods.
- Route and engagement model, in writingBuild, extend or integrate, priced as time and materials, fixed price, or team extension.
- NDA, then discoveryMost engagements start within two to four weeks of signature.