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AI and Machine Learning Development for models trained on records only you hold.

Machine learning (ML) development means building software that learns the rule from examples instead of having one written down for it, and returns a prediction, a score or a ranking where a person decides today.

  • 120+Projects delivered across 12 countries since 2012
  • 100+Senior in-house engineers, six countries
  • 5.0Unified rating across 61 client reviews on Clutch
  • ISO 27001Certified security practice, audited by Quay Audit UK
  • AWS CertifiedSolutions Architects on the team

01Overview

AI and ML systems built for production, not demos

unicrew builds the model, the pipeline that feeds it and the evaluation harness that scores it, then keeps all three alive under real traffic. The work starts from a task rather than a technology: a judgment somebody makes by hand many times a day, at a volume that has stopped being staffable.

  • An accuracy figure before the full buildOne task, trained on your records and scored on a held-out set: cases the model never saw. The figure arrives before the build is funded, so the decision to build rests on your own numbers.
  • Your data stays where your rules put itLeast-privilege access agreed with your technical contact, read-only wherever the work allows. Where your own customers or insurers require it, we work inside your cloud environment.
  • The data layer is inside the engagementPipelines, access control and quality checks sit inside the model build rather than ahead of it. A clean, labelled dataset is not homework you were meant to finish first.
  • Not every AI job is a modelAI integration when a hosted model already does the task, AI QA and evals when the feature is live and nobody can score it, AI consulting when the question is still which problem to start with.

02Proof

Why clients pick unicrew for production ML

Anyone can show a model that scored well once. Whether it was still right a year later only shows where somebody kept it alive.

  • meinUnterricht measured our ML work in a controlled experimentAn engineer embedded on their search and discovery team, working features end to end: scoping, building, shipping and measuring impact, alongside their product and engineering leads. The AI tagging and embeddings behind their move to vector search came out of the same engagement.
    ~9%higher search success, measured in a controlled experiment on their own platform
  • We run our own AI productsSnaplore and Talkmetry are unicrew's own revenue-generating AI products, built on GPT models and AssemblyAI, with Whisper handling speech. The people designing your model have operated ML in production, not only prototyped it.
    Up to 60%less time on documentation, reported by Snaplore's own clients
  • We fix what the model sits on, not only the modelSolus Connect scores fraud risk with predictive machine learning on a platform that requests a large number of datasets every second. The lever sat deep in the database architecture rather than in the application layer, so we redesigned that database with sharding, and the platform can now scale horizontally to an effectively unlimited number of datasets.
    ISO 27001:2022 and ISO 9001:2015, renewed through a multi-stage audit with Quay Audit UK

03Compare

Train a model, retrieve, or just call an API?

Two things have to be true before training a model beats calling somebody else's: the pattern sits in records only you hold, and what you need back is a score rather than a paragraph. Miss either and one of the other two columns fits better, and we build both through AI integration. Where software you already pay for bundles an AI feature, we check what it covers before anything is built.

A model trained on your dataunicrew Retrieval (RAG) over a foundation modelRetrieve A foundation-model API your team callsCall
Best forA pattern in records only you hold, and the answer you need is a score or a forecast. Best forAnswers that must come from your own documents, change often, and cite a source. Best forA common task a hosted model does well, and your rules let the data leave.
What it asks of youThe biggest investment of the three, and enough labelled history for the model to learn from. What it asks of youA well-kept index, because answer quality follows the sources it retrieves, and re-indexing replaces retraining. What it asks of youThe smallest investment, and a clean integration into your product, which is the part we build.
You end up owningThe model, the training pipeline, and the evaluation set it is scored on. You end up owningThe index, the retrieval layer, and the documents underneath. You end up owningAn API key, a prompt, and a place on the vendor's roadmap.

Quick self-check

Tick what is true of your data and your task. The read-out changes as you go.

0 of 4 true

Start with a lighter AI build

These answers fit a lighter build than a trained model. If a foundation model already handles your task, the job is wiring it into the product you run: AI integration, a much smaller invoice. If the feature is live and nobody can say whether last week's change helped, that is AI QA and evals. Still choosing where AI fits? AI consulting.

Talk it through

One signal, worth thirty minutes

One signal points to a lighter first try: retrieval over your own documents, a sharper prompt, or a self-hosted model where the constraint is only where data may sit. We start there and train a model when the numbers call for one.

Talk it through

Worth scoping a prototype

Two signals point at a modeling question rather than a plumbing one. Discovery gives you the task definition, an audit of the data behind it, and a go or no-go before anything is funded.

Book a discovery call

A trained model is the right buy

Three signals and the modeling question is settled. What is left is whether version one is trained from scratch or fine-tuned, and whose hardware it answers from.

Book a discovery call

Train it, and set the accuracy bar first

All four. This profile goes wrong when the accuracy target is agreed after the model exists, because by then nobody can argue with it. The right and wrong examples come from your side, in writing, first.

Talk about the data

We train a prototype ML model on your own records and score it on real cases it never saw. You see that accuracy figure before the build is funded. The decision to go to production then rests on your own numbers.

Tural MamedovChief Executive Officer, unicrew

04Capabilities

What we build: models, retrieval, NLP, and vision

Machine learning is a category, not one service. Each build below has its own data requirement and its own way of going wrong, and where the job turns out not to be a model at all, the card links to the unicrew service that owns it.

  • Custom machine learning model development

    Custom ML models

    Prediction, ranking, forecasting

    Prediction, classification, ranking, anomaly detection or forecasting, trained on your data and judged against your real cases. The fraud risk scoring inside a multi-factor authentication platform, weighing device, 3D facial attributes and authentication behavior, is this shape.

  • Retrieval-augmented generation (RAG)

    A retrieval layer over your documents and records so a language model answers from your own data, with citations. Where the model stays hosted and the work is wiring it in, that is AI integration.

  • Search relevance engineering

    Search and relevance engineering

    Autosuggest and embeddings

    Relevance, filtering, autosuggest, AI tagging and embeddings, the numeric representations that let search match meaning rather than spelling. On one edtech platform this work lifted search success in a controlled experiment and set up the move to vector search.

  • NLP development services

    Natural language processing

    Text your systems can act on

    Entity extraction, classification, summarization and semantic search that turn unstructured text into something your systems can act on. Anything spoken belongs with conversational and voice AI, where the speech pipeline lives.

  • Computer vision development

    Computer vision

    Inspection, OCR, detection

    Image and video analysis for automated inspection, OCR and detection, wired into the workflow that consumes the result rather than left in a notebook.

  • Models that trigger an action

    A score is only worth having where somebody acts on it. When the software has to read a goal, decide the next step and take it, that is AI agent development. Our own internal proof of concept navigates our project management system, chases delinquent time logs, and lifted timely logging compliance 30% across the team.

  • Model accuracy testing

    Proving accuracy before launch

    Inside the build, not an add-on

    The harness that scores a model against your real cases is part of the build, and nothing ships without one. Ongoing evaluation and observability for a feature already live is its own engagement, and that is AI QA and evals.

  • Data engineering for machine learning

    The data engineering underneath

    Pipelines and feature stores

    Pipelines, feature stores that keep a model's inputs identical in training and in production, access control and quality checks. Skipped early, this gets rebuilt later at a worse moment: on one authentication platform the scaling work sat in the database architecture itself.

05Trust

What an ML engagement hands you

What you keep from an ML build is a measured accuracy figure on your own cases, the harness that produced it, and the instrumentation that says whether it is still true six months later. All three are yours whether or not the prototype becomes a production model.

  • A number firstAn accuracy figure on your own casesScored on a held-out set, so the build decision is made on one task before a programme is funded
  • Yours to rerunThe evaluation harness and the runbookDocumented so your engineers can own the model, or we stay on and run it
  • MonitoredAccuracy, cost and drift in productionWith a retraining cadence agreed up front, so a model that quietly stops fitting is caught by us

06Stack

What we build ML with

The framework matters less here than where inference is allowed to run: on a hosted endpoint, or inside your own environment where the data cannot leave. That one constraint decides more of the architecture than any choice of library does.

BackendServices, APIs, and business logic
CloudWhere it runs, and what it costs

07Engagement

How you engage us on an ML build

Three ways to buy the same work, and the question under all of them is how much you commit before there is an accuracy figure on your own data. There is no minimum engagement period. The smallest of the three is a complete engagement in its own right.

  • A scoped prototype first

    Start here

    One task, quoted as an outcome rather than as a rate. The accuracy number on real cases comes back first, and it ends in a go or no-go you can defend to whoever signs.

    Best when
    You have a candidate task and want evidence before you commit a budget
    You pay
    Outcome based, quoted per project
    Typical start
    Two to four weeks
  • Time and materials

    Build phase

    The build runs against a monthly cap you set, which fits the stretch where the data keeps teaching you something and the plan moves with it.

    Best when
    The task is settled and the data still holds surprises
    You pay
    Billed hourly, quoted per project
    Typical start
    Two to four weeks
  • A senior unit that builds the model and then keeps it alive. Models drift, data moves, and somebody has to own retraining after launch.

    Best when
    The model has to stay accurate for years and one team should own that
    You pay
    Billed monthly, per team member
    Typical start
    Two to four weeks
A model that already exists

We score the model you have before anyone discusses replacing it

A model nobody can score against today's data is a model nobody trusts, whoever built it. So the first move on an inherited model is measurement: how it performs on your current cases, and what the data underneath it will support. You get a written retrain, rebuild or retire recommendation, and whether we do the work is your next decision, not part of this one.

08Industries

Industries we have shipped AI and ML into

Label definitions, edge cases and the cost of a wrong prediction all come from your sector rather than from the algorithm, which makes an ML build domain work before it is model work. These are the sectors we already build software in.

Deepest expertise

Logistics and transportation

Order management, warehouse and fleet tooling for operations that cannot pause. Our software supports a leader in US finished-vehicle logistics across the movement of 9M+ vehicles. Forecasting and anomaly detection sit on operational data of that shape.

Deepest expertise

Hospitality and leisure

Booking, membership and venue platforms built for seasonal load, including a platform for the entertainment industry. The demand history a model would learn from sits in systems of that kind.

EdTech and learning

We embedded an engineer on a German edtech platform's search and discovery team and built the AI tagging and embeddings behind its move to vector search.

Fintech

Payment flows and accounting automation. A model that moves money needs a record of which data produced which decision, so auditability is a build requirement, not a later favour.

Commodity trading (CTRM/ETRM)

We built a commodity trading platform, the whole system rather than a piece of it, so forecasting and anomaly detection here start from a schema we already understand rather than one we are reading for the first time.

Healthcare

HIPAA shapes the architecture before the model does: training sets get masked or excluded and inference often has to stay in your environment, ruling some hosted models out on day one. We are the long-term technology partner behind a home health monitoring platform.

Tell us what you want predicted, and get a straight answer

Discovery starts with your data, not with a pitch. On the first call we match the task to the likely build, a trained model or a hosted API wired into your product, and the data audit confirms which one your records support.

Let's talk

What happens after you contact us

  1. We reply within one business dayThe reply says what we would need to see in your data to scope this, and which kind of build the task looks like.
  2. A call about your data, not your modelWhat you record, who owns it, what a wrong prediction costs, and whether a trained model or a hosted API fits it best.
  3. The task, the data audit and a go or no-go, in writingWhat the job is, what counts as a right answer, what your records can actually support, and the build that follows from it.
  4. Contracts and NDAs, then a start dateSigned before anyone touches your data. Most engagements start within two to four weeks.

09Delivery

How we take a model from prototype to production

Five stages: discovery and a data audit, a scored prototype, productionizing, monitoring, then handover or a standing team. Stage two is the decision point, where a prototype scored on cases the model never saw puts a real number behind the build before it is funded. What counts as a right answer is the part only your side can supply.

  1. Discovery and data auditWe define the task, the success metric and the cost of a wrong prediction, then audit your data: volume, quality, labelling, access and the privacy constraints around it. You provide one person who knows what the data means, plus least-privilege access agreed with your technical contact, read-only wherever the work allows.You getA written problem definition, an audit of the data behind it, and a go or no-go on the modeling approach.
  2. Prototype and evaluateWe build the smallest thing that could work and measure it on a held-out set of your real cases. You provide the examples that count as right and wrong.You getA working prototype and an accuracy number on your own data, not on a public benchmark.
  3. ProductionizeWe deploy into your stack with the serving, authentication and error handling the model needs under real load, and build the integrations so the output lands where the decision is made. Where your own customers or insurers require it, the work happens inside your cloud environment rather than ours. You provide the deployment target and the contact who signs off access.You getThe model running in your environment, integrated, with a cost budget set per request.
  4. Monitor and iterateWe instrument accuracy, cost and drift in production and retrain when quality slips, instead of waiting for a user to report a bad answer. For higher-risk decisions a human review step stays in the design.You getMonitoring, alerting thresholds, and an agreed retraining cadence.
  5. Hand over, or keep running itYour call. We hand the model over to your own engineers, or we stay on as the team that runs it.You getDocumentation, the evaluation harness, and a runbook your own team can work from.

10Client voices

Our clients say

See our client reviews
5.0 unified ratingacross 61 verified client reviewsRead them on Clutch

12Questions

About our AI and machine learning development

Cost and timeline both move with the state of your data further than with the modeling, which is why both answers below start from your data.

We scope it with you rather than publish a number that would be wrong for almost everyone. Five things move it: how ready your data is, whether the answer is retrieval or a trained model, how high the accuracy bar has to be, how much inference you will run, and whether the model can sit behind a hosted API or has to stay in your environment. Inference is the line buyers forget, so the build sets a cost budget per request rather than discovering one on the first invoice.

The state of your data sets the clock, not the modeling. If your data is accessible, labelled and owned by someone, a prototype with a real accuracy number comes early and the rest is productionizing and integration. If records sit across several systems with no shared key, the first stretch is data engineering. We quote the date after the data audit, because that is when the date can be a real one. If you do not yet know what your records can support, the fixed-scope AI readiness assessment answers that question on its own.

Yes, and on most builds the integration is the larger half of the work. A model is only useful where a decision gets made, so we wire it into the ERP, CRM, warehouse or product surface that consumes the output. Where the model is one step in a larger workflow, our AI integration services cover the plumbing and MCP exposes your systems in a permissioned way. Legacy systems with no API are a real constraint, and we name the integration route for them in discovery, so the estimate carries it from the start.

Both, and we pick the one that fits the problem. Many tasks are solved best by combining an existing foundation model with your data through retrieval or light fine-tuning, which is faster and cheaper than training from scratch. We build custom models when your data is proprietary, your accuracy or latency needs are strict, or no general model handles the task. Still deciding? Our AI consulting maps the opportunity first.

Use RAG (retrieval-augmented generation) when the model has to answer from your own documents, when that information changes often, or when you need source citations: it grounds the model in your data without retraining, so an update is a re-index. Use fine-tuning when you need consistent tone, format or domain behavior that prompting cannot hold. Many production systems use both.

We start with a data audit and scope the build around your constraints. unicrew is ISO 27001:2022 and ISO 9001:2015 certified, renewed through a multi-stage audit with Quay Audit UK, and we work within GDPR, HIPAA or PCI-DSS where they apply. On a build engagement that means least-privilege access agreed with your technical contact, read-only wherever the work allows, no write access to production systems during discovery, self-hosted or private models wherever the training data cannot leave your environment, and masking sensitive fields out of training sets and logs. Where your own customers, insurers or shippers require it, we work inside your cloud environment rather than ours. unicrew has five offices: Ukraine, Poland, Estonia, the UK and the US.

The prototype is the easy part. We wrap the model in the serving, authentication, error handling and cost controls it needs under real load, then deploy it into your stack and build the integration into your systems around it. Nothing ships without an evaluation showing its accuracy on your real cases; evals and observability afterwards are their own engagement.

We instrument the model in production to track accuracy, cost and drift, the slow decay as real-world data moves away from what the model was trained on. When quality slips we retrain or tune, rather than waiting for a user to report a bad output. For higher-risk decisions a human stays in the loop.

TensorFlow and PyTorch to train and fine-tune models, Apache Spark where the training data is past what one machine will process, and hosted LLM tooling for language work. Our own AI products, Snaplore and Talkmetry, run on Whisper AI, AssemblyAI and GPT models. Our internal LLM and agent builds are a separate stack, on Python, AWS Bedrock and LangChain for orchestration.

Early on, the most useful thing we do is match each task to the right build. Machine learning is the right tool when the pattern sits in records only you hold, the logic cannot be written down as a rule, and someone can state what a correct answer looks like. Where the logic is already written down, we build it as rules; where there is no data to learn from yet, the data work comes first. Where an AI feature inside a SaaS you already run covers the workflow end to end, the trade is that you cannot tune its accuracy or see why it decided what it decided, and tuning that accuracy is what a model of your own gives you. We are the right firm when the business case is an operational outcome, the kind our own agent work was measured on (timely work-time logging across the team); when the data work is part of the plan, because every model we price starts from audited data; and when what you need is production engineering on proven models.

Compare below the headline, on four things you can check. The reviews behind the rating: each quotation above links out to the client's own Clutch review. The certifications and who audited them, which matters because a training set is a copy of your data sitting somewhere new: ours are ISO 27001:2022 and ISO 9001:2015, audited by Quay Audit UK. Who does the work, because a model gets retrained when it drifts and whoever chose your labels should still be reachable: unicrew has 100+ senior in-house engineers across six countries. And the evaluation set a team would build first: ours is a held-out set of your real cases, scored before the build is funded, and that score decides the build.

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