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AI and Machine Learning Development for features evaluated on your data.

We deliver AI and machine learning development for teams building prediction, ranking, extraction or retrieval features. We evaluate the approach on your real cases, then integrate it into production with agreed monitoring and handover.

  • 120+Projects delivered across 12 countries since 2012
  • 100+Senior in-house engineers, six countries
  • 5.0Unified rating across 61 client reviews on Clutch
  • ISO 27001Certified security practice, audited by Quay Audit UK
  • AWS CertifiedSolutions Architects on the team

01Overview

Evaluate the task before commissioning the production build

We start with a defined task, your records and an evaluation bar. A scoped prototype measures whether the chosen approach fits before you commission the production build.

  • A measured prototype before the full buildWe evaluate a model prototype on a held-out set: real cases excluded from training. We choose the metric for the task, so your own results support the production build decision.
  • Access scoped to the buildFor build engagements, we agree least-privilege access with your technical contact, read-only wherever the work allows, with no write access to production during discovery. We work inside your cloud environment where your customers, insurers or shippers require it. Rescue and maintenance access are scoped separately.
  • Data work planned with the featureWe scope data preparation with the model or retrieval work, including pipelines, access control and quality checks. Dataset volume, labelling and suitability inform the choice of approach.
  • The next purchase for a different taskAI integration connects an existing model to a workflow, AI QA and evals evaluates a live feature, and AI consulting ranks the investment options before a task is selected.

02Proof

Measured features and operated AI products

A model evaluation measures task quality; a production experiment measures what changes for users. Both matter when deciding how a feature should evolve.

  • meinUnterricht measured search success in a controlled experimentWe built search features for meinUnterricht that Daniel Siebenson described as live in production in his 2026 review. The AI tagging and embeddings work prepared the platform's move to vector search, and the search-success result came from a controlled experiment.
    ~9%higher search success, measured in a controlled experiment on their own platform
  • We run our own AI productsOperating Snaplore gives unicrew experience with an AI product with active users and revenue. It uses Whisper, GPT models and AssemblyAI. Talkmetry, our HubSpot call-intelligence product, uses GPT and AssemblyAI.
    Up to 60%less time on documentation, reported by Snaplore's own clients
  • Engineering from the client's workflow requirementsSolus Connect defined the workflow for its biometric platform. In his 2018 review, Matthew Ainscow described our work as executing those requirements and developing the platform.
    ISO 27001:2022 and ISO 9001:2015, renewed through a multi-stage audit with Quay Audit UK

03Compare

Train a model, retrieve, or just call an API?

Choose the approach around the task, available data, evaluation criteria and deployment requirements. Deterministic rules or an existing SaaS feature can fit a well-defined workflow. AI integration connects a suitable hosted model to your systems.

A model trained on your dataunicrew Retrieval (RAG) over a foundation modelRetrieve A foundation-model API your team callsCall
Best forA prediction, score or ranking task that needs learning from domain records, with suitable examples and a defined evaluation bar. Best forA language feature that needs relevant private or current information retrieved from a document collection at runtime. Best forA task an existing hosted model can meet, where the provider's data terms and deployment options fit your requirements.
What it asks of youRepresentative records, labelling where needed, domain input and acceptance criteria for training and evaluation. What it asks of youSource ownership, permissions, index updates, and evaluation of both retrieval and the model's use of the retrieved material. What it asks of youIntegration, prompt and output evaluation, plus an operating plan for provider dependencies and inference costs.
You end up owningThe model, pipeline and evaluation deliverables agreed in the contract, subject to any third-party licences. You end up owningThe agreed retrieval and evaluation deliverables, with document rights and operating responsibilities defined. You end up owningAn integrated feature with the prompts, evaluation and handover in scope, supported by the provider's service.

Quick self-check

Tick what is true of your data and your task. The read-out changes as you go.

0 of 4 true

Start with a lighter AI build

For a selected hosted-model workflow, AI integration defines the implementation. For quality evaluation of a live feature, choose AI QA and evals. AI consulting helps rank investment options before a task is selected.

Talk it through

Assess the task and the available approach

A task or constraint gives the prototype a starting point. We assess whether retrieval, model adaptation, custom training or a configured existing tool can meet the evaluation bar.

Talk it through

Worth scoping a prototype

We define the task and examine its data, deployment requirements and evaluation criteria. That scope identifies what a prototype needs to test before the production build is funded.

Book a discovery call

Compare the model and retrieval options

The prototype should compare suitable approaches against the same task criteria. Your records, output requirements and deployment constraints inform whether training, adaptation or retrieval fits.

Book a discovery call

Set the evaluation bar before implementation

We scope the task with your data and domain owners, define the examples and acceptance criteria, and evaluate a prototype. That evidence supports the decision on approach and production work.

Talk about the data

We train a prototype ML model on your own records and score it on real cases it never saw. You see that accuracy figure before the build is funded. The decision to go to production then rests on your own numbers.

Tural MamedovChief Executive Officer, unicrew

04Capabilities

What we build: models, retrieval, NLP, and vision

Prediction from domain records and retrieval over documents solve different tasks. Choose the capability by the output your feature needs.

  • Custom machine learning model development

    Custom ML models

    Prediction, ranking, forecasting

    We train prediction, classification, ranking, anomaly-detection or forecasting models on suitable records. We evaluate held-out cases against task-specific criteria and document the results used to decide on the production feature.

  • Retrieval-augmented generation (RAG)

    We index documents and records and supply retrieved context to a language model at runtime. Evaluation covers retrieval quality and the response's use of the sources. AI integration connects a hosted-model feature to the surrounding workflow.

  • Search relevance engineering

    Search and relevance engineering

    Autosuggest and embeddings

    We build relevance, filtering, autosuggest, AI tagging and embeddings, which represent meaning numerically. An edtech search engagement combined production features with tagging and embeddings work that prepared the move to vector search.

  • NLP development services

    Natural language processing

    Text your systems can act on

    We build entity extraction, classification, summarization and semantic search around the text and outputs your workflow needs. Speech-processing features route to conversational and voice AI.

  • Computer vision development

    Computer vision

    Inspection, OCR, detection

    We build image and video analysis for inspection, OCR and detection. The evaluation criteria cover the task's examples and how operators or systems will use the result.

  • Models that trigger an action

    Goal-driven software that chooses and carries out next steps belongs with AI agent development. Our internal proof of concept improved timely work-time logging compliance by 30% across unicrew's own team.

  • Model accuracy testing

    Proving accuracy before launch

    Inside the build, not an add-on

    We build an evaluation harness around the task data and acceptance criteria. Held-out results inform the production decision; recurring quality evaluation for a feature already live has its own AI QA and evals scope.

  • Data engineering for machine learning

    The data engineering underneath

    Pipelines and feature stores

    We build input pipelines, feature stores where needed, access control and quality checks. Training and serving inputs are specified together, with the data requirements defined around the application workflow.

05Trust

What an ML engagement hands you

The evaluation results support a decision on the production build. Handover artifacts and any monitoring responsibilities are defined for the work you commission, with ownership and transfer terms in the contract.

  • A number firstAn accuracy figure on your own casesScored on a held-out set, so the build decision is made on one task before a programme is funded
  • Yours to rerunThe evaluation harness and the runbookDocumented so your engineers can own the model, or we stay on and run it
  • MonitoredAccuracy, cost and drift in productionMonitoring, alerting thresholds and retraining responsibilities defined in the agreed scope

06Stack

What we build ML with

We select the framework and serving approach around the task, data volume, latency and deployment requirements. Hosted endpoints and your own environment have different operating and access considerations.

BackendServices, APIs, and business logic
CloudWhere it runs, and what it costs

07Engagement

How you engage us on an ML build

You can commission a prototype before deciding on production, or proceed with a scoped development engagement. There is no minimum engagement period.

  • A scoped prototype first

    Start here

    We build and evaluate one defined task against your real cases. The scoped outcome is a prototype and measured evidence for deciding whether to commission the production feature.

    Best when
    You have a candidate task and want evidence before you commit a budget
    You pay
    Outcome based, quoted per project
    Typical start
    Two to four weeks
  • Time and materials

    Build phase

    Development is billed hourly and quoted per project. We define the work plan and review points around the data preparation, evaluation and integration still needed for the feature.

    Best when
    The task is selected and the implementation needs iterative development
    You pay
    Billed hourly, quoted per project
    Typical start
    Two to four weeks
  • A dedicated team develops the feature under your day-to-day direction. Any continuing monitoring, model updates and support responsibilities are agreed for the engagement.

    Best when
    You have an ongoing feature roadmap and direct the team's work
    You pay
    Billed monthly, per team member
    Typical start
    Two to four weeks
A model that already exists

Evaluate the existing model against current cases

We assess an inherited model against your current task criteria and data. The written recommendation identifies whether to retain, adapt, retrain or replace it, with implementation commissioned separately.

08Industries

Machine learning tasks in their domain context

We define labels, edge cases and acceptance criteria with your domain owners. Those requirements connect model quality with the workflow that will use the output.

Deepest expertise

Logistics and transportation

We build forecasting and anomaly-detection features around order, warehouse and fleet data. Evaluation cases are defined against the operational decision, the available history and the timing of updates.

Deepest expertise

Hospitality and leisure

Demand-forecasting tasks need representative booking history and a defined use for the output. We assess the data in booking, membership and entertainment-platform workflows before choosing an approach.

EdTech and learning

We define relevance criteria around content and search queries. On an edtech platform, production search features and AI tagging and embeddings work prepared the move to vector search.

Fintech

For payment and accounting workflows, we define how a score, classification or extracted transaction detail will be used. Transaction-description NLP needs domain-defined outputs, review and acceptance criteria.

Commodity trading (CTRM/ETRM)

We scope forecasting and anomaly-detection features for commodity trading platforms around their market and transaction workflows. The available records and the operator's decision define the inputs, evaluation cases and use of the output.

Healthcare

We scope extraction or retrieval features for health monitoring workflows with your domain and data owners. Permissions, deployment and human review requirements define the permitted use and the cases needed for evaluation.

Scope the model or retrieval feature

Tell us what the feature must return, how the output will be used and what data is available. We discuss the task definition and prototype criteria needed to scope the work.

Let's talk

What happens after you contact us

  1. We reply within one business dayWe respond to the task you described and identify the context needed for scoping.
  2. A call about your data, not your modelWe discuss the available records, data ownership, intended output and acceptance criteria.
  3. The task, the data audit and a go or no-go, in writingFor the agreed discovery scope, we document the task, data findings and recommended approach to prototype evaluation.
  4. Contracts and NDAs, then a start dateSigned before anyone touches your data. Most engagements start within two to four weeks.

09Delivery

How we take a model from prototype to production

Plan time for your domain owners to supply examples and review the prototype results. That review supports your decision to commission production.

  1. Discovery and data auditWe specify the task, success metric and cost of errors, then assess record volume, labels, quality and access. Your data owner provides domain context, and your technical contact agrees the access for the build.You getA written problem definition, an audit of the data behind it, and a go or no-go on the modeling approach.
  2. Prototype and evaluateWe implement the selected approach in a prototype and evaluate it on held-out cases. Your domain owners provide examples and the criteria that define an acceptable result.You getA working prototype and measured task results on your own held-out cases.
  3. ProductionizeWe implement serving, authentication, error handling and integrations for the deployment target. You approve the environment and access and identify the workflow that consumes the output. Latency and inference-cost criteria are defined for the release.You getA deployed feature, integrations and the inference-cost criteria agreed for the build.
  4. Monitor and iterateWe track production quality signals, costs and drift measures in scope. Your feature owner agrees alerting thresholds, review responsibilities and the criteria for any retraining. Human review is defined for the task's decision risk.You getMonitoring, alerting thresholds, and an agreed retraining cadence.
  5. Hand over, or keep running itWe prepare the documentation, evaluation harness and runbook for your engineers, or agree a continuing operations scope. Your technical owner confirms who accepts the feature and takes responsibility for running it.You getDocumentation, the evaluation harness, and a runbook your own team can work from.

10Client voices

Client experience with our engineering

See our client reviews
5.0 unified ratingacross 61 verified client reviewsRead them on Clutch

12Questions

About our AI and machine learning development

Assess an ML proposal for data feasibility and the cost of development and operation. Confirm the data-use responsibilities before work begins.

We quote the project against its data preparation, evaluation, integration and deployment scope. Inference volume, latency and any ongoing monitoring also affect the operating plan. Any per-request cost criteria need to be agreed for the individual build.

Billing follows the engagement model:

  • Fixed price: outcome based, quoted per project.
  • Time and materials: billed hourly, quoted per project.
  • Team extension: billed monthly per team member.

We estimate the production timeline after assessing the data, prototype evidence and implementation scope. The plan identifies preparation, evaluation and deployment milestones, including access arrangements and domain-owner review.

If you first need a broader assessment of system and data readiness, the AI readiness assessment is a separate scoped offer. Its timebox does not set the duration of a model build.

We integrate the selected feature with the ERP, CRM, warehouse tooling or product interface in scope, using supported interfaces and approved access. Discovery defines input and output contracts, authentication, error handling and latency requirements with your technical contact.

AI integration services cover a wider workflow implementation; MCP development provides a separate route for model access to systems. A legacy interface may need additional work before a connected feature is feasible.

We build custom models and adapt existing ones, choosing the approach by the task's data and evaluation requirements. The prototype provides evidence for that choice.

Representative examples, labels where required and target outputs matter more than the data's ownership alone. Limited or unstructured data can mean the prototype needs preparation, retrieval or an adapted model to test the task properly. AI consulting ranks opportunities when the decision is still which task to fund.

Use retrieval-augmented generation (RAG) to supply relevant private or current information at runtime. Use fine-tuning to adapt model behavior, style or task performance, as described in Microsoft's RAG guidance.

RAG supplies source material without training that knowledge into the base model. Fine-tuning changes how the model performs the task. The methods can be combined; retrieval quality and model outputs still need evaluation against your cases.

We scope training, evaluation and inference around permitted data and deployment requirements. The build defines which records and fields may be used, and any masking needed for that use.

  • Build access is least-privilege, agreed with your technical contact, and read-only wherever the work allows. Discovery has no write access to production systems.
  • We work inside your cloud environment where your customers, insurers or shippers require it.
  • Your data, legal and security owners confirm applicable obligations and any selected provider's processing and retention terms.

Rescue and maintenance access are scoped separately. Diagnostic assessments and audits have their own read-only, least-privilege access arrangements under NDA.

We turn the selected prototype into an integrated feature with defined evaluation and operating criteria. Release responsibilities determine how the feature is accepted for production.

We agree quality signals, costs, drift measures and alerting thresholds with the feature owner, then implement the monitoring in scope. Drift concerns changes in production data or behavior compared with the evaluated baseline.

Available feedback and labelled cases determine how quality can be reviewed after launch. The operating scope defines review responsibilities and any retraining cadence; evaluation evidence informs whether retraining, adaptation or a data update is appropriate. Human review is defined for the task's decision risk.

We select the tools around the task, data scale and deployment requirements. Training and adaptation options include TensorFlow and PyTorch; Apache Spark supports larger-scale data processing.

Our experience includes GPT models, AssemblyAI and Whisper in owned-product work. A separate internal project-management proof of concept used Python, AWS Bedrock and LangChain. The tool choice for your feature follows its evaluation and operating criteria.

Machine learning fits a prediction or classification task when representative examples can support training and evaluation. Retrieval or model adaptation can fit language and search tasks; deterministic rules fit explicit logic, and an existing SaaS feature can meet a defined workflow.

unicrew fits when you want engineering to take a selected task through prototype evidence and a production feature, including the data work it needs. A capable internal team can also own the task when it can provide the required data preparation, evaluation and production operation.

Compare task-specific evidence and the work required to turn it into an operated feature. A model score and a production business outcome should be assessed on their own terms.

  • Ask how representative cases, labels and evaluation metrics will be selected, and how the prototype supports the build decision.
  • Review data preparation, integration, inference costs and agreed monitoring responsibilities.
  • Confirm access, deliverable ownership, handover and the team responsible for ongoing work.

unicrew holds ISO 27001:2022 and ISO 9001:2015 certifications, renewed through a multi-stage audit with Quay Audit UK. Relevant client references provide the context for reported results.

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