Jack Cooper: Software for automotive.

A deeply customizable software solution built to streamline the vehicle inspection experience and bring all operational and work processes into a single system.

Jack Cooper is well known as one of the most powerful US providers of logistics and transportation services. Its range of offerings is extensive and applies to many areas of the automotive industry, and its Vehicle Inspection service is the one our team was proud to design and build.

Vehicle Conditions Reports are very valuable for car remarketing. They help buyers and sellers make decisions based on consistent, detailed, and accurate information produced by Jack Cooper.

Jack Cooper has managed inventory and inspections on well over 9 million vehicles for many OEMs, car rental companies, lending institutions, dealerships, and auctions. Its clients include giants such as Ford and General Motors.

With rapidly growing market share in the vehicle inspection industry, Jack Cooper reached a point where its established methods and approaches were no longer effective for the increasing number of orders. The company needed an efficient software solution to automate the vast majority of manual operations.

• The technical difficulties were connected with adding new clients into their operation databases and then serving them, a process that could sometimes last up to two years.
• Processing all the data while inspecting a vehicle was demanding, because each car brand has its own set of requirements and specifications, so the system had to be easy to manage and scale as the industry evolves.
• The system also had to be user-friendly and mobile, since specialists performing inspections need mobility and accessibility to do their work in the field.

After a thorough analysis of our client’s business case, our team decided to move forward with a well-integrated, centralized platform that would streamline all operational and in-the-field processes under a single umbrella.

We started with a project kick-off to define everything needed before the first sprint. Development was based on the analysis of the client’s business needs and internal operations, and the aim was to deliver a solution that provides speedy, high-quality vehicle inspection services in the field. Flexibility was needed to adjust the system for specific client requirements, such as adding new car characteristics for a new customer, and it had to stay mobile and user-friendly so inspectors could work on site. Over the following months of active development, our team designed, developed, and delivered two major components.

Cross-platform mobile application

Available on both iOS and Android, the app lets inspectors run a fully paperless vehicle inspection and submit the records to internal systems while standing next to the vehicle. Using it, inspectors and their managers can:

• Submit and review assigned inspections
• Perform inspections in real time
• Submit arrival records
• Take and attach photos to individual inspections
• Push the data to the server over the air
• Interactively mark damages on vehicle diagrams, plus many other features

Highly customizable web platform

The web platform centralized all data flows in one database and handled seamless integration and synchronization between the mobile application and other internal systems. In it, we implemented:

• A secure administration panel for quick system adjustments and reporting
• A control panel for staff members to easily manage inspections, assignments, reviews, and other operational processes
• A customer’s profile used for vehicle inspection overview and export of inspection results
• A provider’s profile that lets inspectors review, perform, and edit inspections using the web interface