Stabilizing and Scaling a Home Health Monitoring Platform

The client delivers a consumer technology product focused on simplifying how users stay aware of fast-changing dynamic conditions. The experience is intentionally lightweight, prioritizing clarity and minimal user effort.

A cloud-backed system processes incoming data from third-party services and ensures timely, dependable delivery across the user experience, making platform stability and scalability essential requirements.

The client engaged our team to stabilize the system and build a foundation for future growth. Key challenges included:

• System Instability
  Periodic outages and reliability issues were undermining user confidence in a product where consistency is critical.
• Rapid Team Onboarding
  The client required a team that could rapidly grasp the existing codebase, assume maintenance responsibilities, and start delivering value without an extensive handover process.
  

unicrew delivered a comprehensive solution that addressed immediate stability issues and established a foundation for future growth. By taking a holistic approach, we transitioned from a crisis-response team to a long-term strategic partner, focusing on technical excellence, cost efficiency, and proactive product evolution.

Platform Stabilization & Modernization

We updated the cloud infrastructure and implemented robust monitoring to eliminate system downtimes and ensure high availability.

Strategic Cost Management

Through detailed analysis and optimization of AWS services, we reduced operational costs while improving system performance.

Full-Cycle Product Development

Our team managed the entire development lifecycle, including a full UI/UX redesign and integrated additional third-party data sources to expand functionality.

Dedicated Partnership & Support

We became an extension of the client’s team, providing proactive product consulting and handling end-user support to ensure ongoing success.

The engagement has been a definitive success, transforming a high-risk situation into a stable and evolving project.

• Achieved Platform Stability: The home health care management software is now exceptionally stable, with minimal support requests from end-users.
• Successful Long-Term Partnership: The project has evolved into an ongoing maintenance and development partnership, with unicrew becoming an integral part of the client’s team.
• Efficient Project Management: By using Jira, GitHub, and Google Meet, the team maintains transparent communication, consistently meets deadlines, and stays on budget.

High Client Satisfaction: The client expresses complete confidence in the team’s capabilities, professionalism, and responsiveness, highlighting the value of having a true technology partner.