UX CONSULTING AND AUDIT

Our UX Consultants execute deep analyses of various areas of a digital product to reveal parts of a site or app that are causing users headaches and impacting conversions.

Discover the solution

What?

Service discovers customers’ troubles when dealing with your platforms or applications and provides recommendations on how to ameliorate your customers’ experience.

Why?

Businesses need to regularly check the usability of their platforms and audit customer journeys to avoid customer churn and reduce maintenance costs.

Who?

Our UX team consists of experienced UX consultants with a solid background in designing UX scenarios across many industries and for businesses of any size.

When?

Our UX consultants are ready to start the consultancy immediately, depending on your business objectives and plans. We start with a free discovery meeting to get acquainted with clients and their expectations.

For whom?

UX Consulting could help CEOs, Product Owners, and Founders discover their products’ flaws and develop a roadmap for enhancing customer experience.

Sounds interesting?

Fill out the form and book free UX consultancy!

Go!

The Result of UX/UI Audit

As a result of the UI/UX Audit, you will get the Audit Report which is the first step for improving your customers’ experience and increasing the conversion rate. UI/UX Audit Report is a systematic document that can be easily harnessed by your designers, developers, and QA engineers to update your digital assets and make them more attractive to your customers.

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Image of an expert

UI/UX Audit is the measure that triggers the healing of the whole digital assets of the entreprises. You can be pondering for a while on why customers drop the ordering or how to re-design contact form, but only professional UI/UX Audit prevent you from wasting time and resources and assure the holistic approach to updating your website or application.

Ihor Prudyvus

Engineering Director, Head of Quality Management Office

How does UX Consulting work?

01

UX Audit

Our team conducts a thorough audit of your current product to identify usability issues, design inconsistencies, and areas for improvement. We use industry-standard methods to ensure a comprehensive evaluation.

02

Strategy & Planning

Based on our findings, we develop a strategic plan to address the identified problems. This plan includes actionable recommendations, prioritized tasks, and a roadmap for implementation.

03

Implementation & Testing

We assist in implementing recommended changes and conduct usability testing to ensure their effectiveness. Our team works closely with your development team to ensure seamless integration.

01

Discovery

We begin by understanding your business goals, user needs, and market trends. This stage involves stakeholder interviews, competitor analysis, and defining key performance indicators (KPIs).

Why clients choose us?

01

We provide evidence-based solutions

Our recommendations stem from a data-driven analysis that relies on real-world examples and credible research sources.

02

We are the most reviewed company

We are the most reviewed company on Clutch with exclusively 5*star reviews

03

Proven results

We effectively combine a Sense of Art with Engineering expertise

Our Clients Say

Patrick W.

Founder & President

B2B SaaS Company

unicrew has helped us to reduce AWS costs by 30% and develop and roll out products faster. The team has an impressive ability to complete work requirements. Unicrew delivers work on time and has excellent communication skills.

Dr. Bernhard Schirm

Managing Director

quattro research GmbH

unicrew has met all project milestones on time and within budget. They have excellent communication skills and available resources as promised. We are impressed with the quality and reliability of the team’s developers.

Jonathan Muller

CTO

Open Room Inc.

unicrew’s testing had a very positive impact on the client’s processes, elevating their team’s morale and making them more confident in the quality of their work, which ultimately improved their productivity. Unicrew was proactive, communicative, and autonomous and delivered items as expected.

Name withheld

Co-Founder

ERP SaaS Provider

unicrew’s developers are very good and have excellent work ethic. Both developers are very professional at executing their work, providing frequent reports, and tracking time and activities efficiently and accurately. Moreover, Unicrew’s management team is highly responsive and proactive.

Tal Holtzer

CEO

Cloud Solutions Company

unicrew delivered a customized and reliable solution that fits the client’s needs. The team has provided all the requested work on time and within budget. Their project management is vital to finding the optimal solution. The client is happy with the quality and the results.

Andreas Fünderich

Head of Development

GIATA GmbH

unicrew has completed a shippable and well-received WebGUI for an application. The team is dedicated to the project’s success, delivers on time, understands requirements well, and is responsive to feedback. The client praises the team’s supportive approach and good sense of humor.

Name withheld

Executive

SaaS Company

unicrew has been able to learn the client’s state-of-the-art technologies quickly, allowing them to rapidly iterate on the product and significantly improve it. The team is responsive, timely, and communicative via MS Teams. Moreover, their skills, work quality, and work ethic are outstanding.

Sven Grundmann

CEO & Lead Architect

Logic Screen Solutions

unicrew has delivered excellent code quality, so the end customer is very satisfied with their work. The team is very flexible, available, and skilled, working on weekly sprints and delivering upon tight schedules. Moreover, unicrew is very responsive and provides suitable developers as needed.

Name withheld

Executive

Interone GmbH

We are satisfied with the engagement; unicrew met all deadlines and achieved the story points committed to the end client. Moreover, the team successfully integrated into the client’s Scrum team. They stood out for their great technical expertise, dedication, and resilient attitude.

Kevin Power-Kelly

Project Executive

Triathlon Ireland

Thanks to unicrew’s help, there has been a net gain in available staff hours as a result of improved website abilities that reduced workload. The team has also improved the website’s overall functionality — from the UX, financial monitoring, and front- and backend aspects of website management.

Frank Rössler

CTO

Goldn

We were pleased with unicrew’s services. The team’s project management was highly effective. They assigned a single point of contact and had clear communication throughout the engagement. They were also flexible when our requirements changed, resulting in a smooth partnership.

Andreas Trautmann

Managing Director

Bitergo

After the site launch, there was a rapid increase in test accounts ordered by potential customers. With unicrew’s support, the website provided a steady source of sales leads. They used an agile methodology that led to a fruitful collaboration

Craig Elsdon-Dew

CEO

WaiverKing Inc.

Working together for nearly a decade, unicrew has fostered the growth of the client base that uses our platform from several hundred companies to several thousand. Their singular focus on the client stands out from competitors, as does their execution of end-client requirements. It is a seamless project.

Malte Donay

CTO & Shareholder

meta-fusion GmbH

We are satisfied with unicrew’s well-coded product, which is key for their processes. Their flexibility and ability to stick to deadlines ensured a solid project management experience. Our team praised their commitment and dedication to solving our issues and concerns.

Name withheld

CEO

Software Development Company

Thanks to unicrew, we went from 5,000 data sets per month to doubling it due to the successful automatization. The team handles well the timeline and communication. Overall, we are happy with their engagement, and impressed with the team’s knowledge of multiple technologies.

Brad Nobbs

CEO

Booked it

unicrew has developed custom software for a booking solutions company. The team is in charge of refactoring the platform’s code and implementing new features. Their professionalism and quality of work have stood out in the partnership. We have had the code audited by a 3rd party who was extremely complimentary of the work.

Name withheld

Co-Founder & CEO

Commodity Trading Company

We were very pleased with unicrew’s work and the overall experience. The team was very organized and communicative, and they demonstrated an excellent commitment to the project. Additionally, they showcased different skill sets to complete the challenging parts of the project.

Jeff Sides

CFO & VP of IT

MiniMoves, Inc

With the help of unicrew, our productivity has increased and they are able to maintain a double-digit growth without requiring additional staff. The team communicates via Slack and they also conduct daily video stand-ups. So far, we are happy with the ongoing collaboration.

Stephanie Allemann

President

Crik-IT LLC

unicrew has taken a large burden off of internal resources by taking on all development tasks. End clients are thrilled with the accuracy of the features once delivered. With deep executive involvement and a commitment to identifying and following-through on client goals, they are a focused team.

Patrick McGuire

IT Director

Barrett Values Centre

unicrew completed their work within their expected time frame. They were very easy to work with and accessible, while taking the time to understand their needs. In the end, we were proud of the project’s outcome.

Efrat Kalmar

COO

Global On Media

unicrew successfully migrated and re-wrote the website resulting in improved performance and a stable site. They communicated seamlessly and displayed high-levels of expertise. Customers can expect a responsive and efficient team.

Andrew Taylor

Head of IT

JewelCandle

unicrew dedicates proficient resources that consistently produce satisfactory deliverables, encouraging an expansion of their responsibilities. The team’s reliability mitigates project oversight to streamline collaboration. Their integrity and transparency ensure a valuable partnership.

Name withheld

Owner

EZ-SQR

Though the engagement is temporarily on hold due to COVID-19, the demo Artefact delivered performs excellently. Along the way, the team was highly professional, communicative, and understanding. Customers can expect a smooth, successful engagement.

Paul Z.

CTO

Advertising & Marketing Company

Stakeholders are pleased with the collaboration. The solution has integrated into internal systems, and it requires minimal maintenance. Unicrew’s project management style was effective.

Jeff Chizmas

CEO

Cloud Van Lines LLC

Although they continue to make changes, the system meets all initial project requirements and feedback from outside experts has been very positive. While unicrew’s leadership stands out as very ethical and skilled, their team manages expectations well through consistent communication.

Jeff Sides

VP of IT

MiniMoves, Inc.

Internal stakeholders are impressed by unicrew’s client-oriented work ethic. Despite being remote, they foster a seamless collaboration by communicating frequently and providing a reliable lead developer to act as a liaison. The team deploys the Agile methodology and stays within cost estimates.

Name withheld

Managing Partner

Digital Agency

unicrew’s expertise has expanded the internal team’s skillset. Their team delivers well-thought-out solutions and quality work. They are extremely open to suggestions and feedback. Their work ethnic spurs continued engagement.

Sebastian Reza

Senior Digital Manager

Bigfood Group

Their professional-quality output creates high value for cost. Documentation and daily meetings ensure an effective partnership. The solutions reflect the team’s diligent approach and openness to feedback. Customers can expect fair pricing and candid discussions.

Name withheld

COO

Sterling Test Prep

The new platform offered an enjoyable customer experience, and unicrew’s assistance freed internal staff to focus on growth. The team’s effective workflow and positive, proactive attitude made them a reliable partner.

Arturs Dubra

Head of Development

MBIT SIA

unicrew takes the time to confirm a mutual comprehension of requirements and expectations before beginning tasks. Thanks to their clear and effective communication, the project is going smoothly. The team delivers high-quality work and even outpaces deadlines.

Name withheld

COO

Software Development Agency

unicrew’s overall efficiency created high value for cost. The team’s outsourcing implementations were timely and their technical skills were both impressive and reliable. Clear communication and supportive service made the partnership a smooth experience.

Matthew Ainscow

CEO

Solus Connect

unicrew’s work strictly adheres to the requirements and scope to ensure a successful engagement. Their team is meticulous, creating a clear plan of action and effective lines of communication. Their dedication to the project’s success is impressive.

Myron Cizdyn

CEO

BLPS CC, Inc.

unicrew delivered on time and was highly professional throughout the entire engagement, handling the workflow efficiently.

Name withheld

CEO

Digital Solutions Company

unicrew’s consistently high-quality work as led to a long-term partnership with a constantly expanding scope. Their knowledge of multiple languages, ability to work independently, and habit of satisfying end-users sets them apart from other firms. Clients can expect strong communication.

Donovan Fowkes

Founder

Digital Agency

Never missing a deadline, unicrew continues to deliver high-quality work. With their proper development process in place, the code is easily tracked and managed. Their ability to communicate clearly and be transparent is a hallmark of their work.

Name withheld

CEO

Moblers

The sole developer who worked on the project produced excellent results, bringing a good level of attention to detail to the work and keeping to the project’s timeline, despite its unusual scope. The success of the project thus far can be attributed to the developer’s skills.

Jose Dorantes

Research Assistant

RWTH Aachen University

With the semi-automated tool, engagement has increased by 40%, and its reports provide awareness of which projects should take priority. The team was proactive, structured, and used their expertise in databases and SQL to go beyond requirements.

Garrett Kababik

Co-founder

Adventure Rental System

It’s nice to finally find a team that we can work with. Communications are managed well and the efficiencies gained by the software have led to a 15-20% increase in revenues.

Kseniya Savelyeva

Marketing Director

Perseus Group

The project launched successfully ahead of schedule in part thanks to clear project management. Key stakeholders volunteered positive feedback. The development of this site has led to other projects in sister organizations, further strengthening the partnership.

Pei Shan Wong

Founder

Lookgood

Even though the project was completed years ago, the team still responds to maintenance requests within 24 hours. The demonstrated an understanding and interest in the business model from the onset which led to helpful insights.

Name withheld

Head of Product

Financial Advisory Company

The new system has demonstrated impeccable performance during testing by managing large transactions and growing user accounts. Unicrew’s frequent communication, transparency, and around-the-clock availability continue to drive exciting results.

Igal Nikomarov

Owner

Matok Realty

Exceptional communication skills, creative vision, high quality work at a competitive price, and on time delivery created a successful collaboration with unicrew. A thorough QA process and workflow reports meant very few revisions were needed.

Boruch Akbosh

Founder

Mover Technologies

Unicrew capably runs large-scale projects, providing a stable workflow and efficient cross-cultural contact. Deliverables function flawlessly and serve as impactful proofs-of-concept to solicit investor capital. Developers and managers consistently work to improve to serve client needs better.

Frank Addivinola

President

Dante Alighieri Society of MA

The new website receives positive feedback and effectively meets the needs of its users, which are mostly of an older demographic; it also transmits its message more clearly. The project team exceled at communicating the status of the project while implementing all suggestions and feedback promptly.

Craig Elsdon-Dew

Founder

WaiverKing

Unicrew’s consistently high-quality deliverables set them apart from their competitors. The team employs a tried and true development process to guarantee project success. They are strong communicators and talented coders.

Name withheld

Marketing Director

Digital Marketing Firm

After delivering 15–20 unique templates for over 100 WordPress pages, Unicrew’s relaunch has preserved SEO rankings and even boosted organic traffic. The team continually provides flexible responses to evolving requirements on a tight schedule.

Name withheld

CEO

Software Consulting Firm

Highlights include a sense of ownership of the project as demonstrated by unicrew’s commitment to high code quality assurance and resolving problems quickly. They have delivered 6 of 7 major projects on-time and on-budget to the client’s satisfaction.

Michael Trup

Founder

Adman Management Partners

While acknowledging that his initial set of requirements were pretty straight-forward, the client is so pleased with unicrew’s performance that he plans to award them a much more complicated project soon.

Name withheld

Director

Design Studio

A dynamic and reliable partner, unicrew guided a startup from its infancy to a recent multimillion-dollar investment. This engagement is now valued in excess of $300,000 for over two years of seamless collaboration. Both parties catalyze one another’s growth, skill, and long-term success.

About UI/UX Audit

UX Audit Report

Our UX Audit Report, as a key result of UX Consulting Services, is a detailed document that outlines our findings, insights, and recommendations. It includes:

Executive Summary: An overview of the audit findings and key recommendations.

Detailed Analysis: In-depth analysis of usability issues, design inconsistencies, and user feedback.

Actionable Recommendations: Clear and prioritized recommendations for improvements.

Roadmap for Implementation: A strategic plan with timelines and milestones for implementing the changes.

Types of UX Consulting

E-commerce Portal UX Audit

Key Metrics: Conversion rate, average order value, cart abandonment rate, time to purchase, user retention.

Focus: Simplifying the checkout process, improving product search and navigation, enhancing product pages, and optimizing mobile experience.

Mobile App UX Audit

Key Metrics: User retention, daily/monthly active users (DAU/MAU), user session length, crash rates, and user feedback ratings.

Focus: Streamlining onboarding, improving navigation and usability, ensuring performance stability, and optimizing user interface for touch interactions.

Website UX Audit

Key Metrics: Bounce rate, session duration, page load time, user engagement, goal completions.

Focus: Enhancing page load speed, improving content structure and navigation, ensuring mobile responsiveness, and optimizing call-to-action elements.

Landing Page UX Audit

Key Metrics: Conversion rate, bounce rate, average time on page, click-through rate (CTR).

Focus: Crafting compelling headlines and visuals, optimizing forms, ensuring a clear value proposition, and streamlining the user journey to conversion.

Employee Internal Portal

Key Metrics: User satisfaction, error rate.

Focus: Enhancing search functionality, ensuring ease of use, and optimizing for efficiency and productivity.

Benefits of Our UI/UX Consulting

Cross-Functional Team

Our team comprises UI/UX designers, business analysts, marketers, and front-end engineers, ensuring a holistic approach to solving your UX challenges.

Detailed UX Report

We deliver a comprehensive UX report that highlights problem areas and opportunities for improvement, providing clear and actionable recommendations.

Turnkey Implementation

From strategy to execution, we offer turnkey solutions to implement the necessary changes in your UI/UX, ensuring a smooth transition and effective results.

Methods of UX Consulting

Nielsen Heuristics

We evaluate your product against Nielsen’s 10 usability heuristics to identify major usability flaws and areas for improvement.

User Interviews

Direct feedback from real users helps us understand their pain points, preferences, and behaviors, providing valuable insights for enhancements.

Customer Journey Gaps Discovering

We map out the entire customer journey to identify gaps and friction points, ensuring a seamless and satisfying user experience.

FAQ

What problems does UX Consulting address?

UX Consulting Services from Unicrew solve many issues related to website or mobile app user satisfaction, low conversion rates, and discrepancies in UI design.
Low User Engagement: Identifies barriers to user engagement and provides solutions to enhance user interaction.
High Bounce Rates: Uncovers reasons for users leaving your site and suggests improvements to retain them.
Poor Conversion Rates: Analyzes user behavior to optimize conversion paths and increase sales.
Usability Issues: Detects and resolves usability problems to ensure a smooth user experience.
Design Inconsistencies: Ensures design consistency across your product for a cohesive user experience.

How is the UI/UX Audit conducted?

1st level: UX Consulting starts with the UX consultants receiving the audit target with access to the appropriate stakeholders and conducting an interview to understand the audit goals that are expected to be met. Based on the information received from the stakeholders, the audit is conducted appropriately to pursue the established goals.
2nd level: UX consultants receive the audit target with access to the appropriate stakeholders and have the ability to use additional tools to examine users’ behavior. This level of audit takes more time because UX Consultants have to collect data from the stakeholders and users that will use the audit target.
To receive the necessary amount of data and conduct an analysis, it is necessary to collect from 5 to 40 audit target visitors (depending on the target type) to provide appropriate recommendations and maintain reliable audit results.
The UI/UX Audit is conducted based on the studies of Nielsen Norman Group, UI/UX best practices, and our experience.
The main deliverable produced during the audit is – The UI/UX Audit Report.