In Client's Shoes

Subscribe for our newsletter
close
Subscribe for our newsletter

    They say you will never understand a man until you walked a mile in his shoes. A couple of weeks ago we needed financial advice and service. That was a professional consultation on how to pay taxes in the US to be sure we are on the same page with rules and do not misconstruct them. We published a request online and within one day received, just imagine, two hundred and something offers. Yes, surely that was not the first time of outsourcing for us, but two hundred and something, and we had to make a choice!

    Being a cofounder of the IT business and someone who has been working with many businesses for more than 9 years, I am aware of the competition rates in our field and all the challenges IT vendors face while applying for a contract. But at that moment, we were the ones who had to decide with whom to partner and to whom say thank you for the offer.

    We have read every letter and offer as knew that behind each of them there was a person or a team who’d put some efforts to succeed. Someone more efforts, someone less. After a day of reading and evaluating, we felt walking in our clients’ shoes. But I would say we have learned much from that. We had this feeling, what on earth are our clients are thinking about when they’ve received hundreds of offers.

    Nothing new in this story, just a well-known statement is repeated once again. Be sure, if we all spent a day in our client’s shoes, we would improve the skills to understand each other and to be more effective on both sides of the deal. This is a win-win deal for both.

    Do you think we have made a big opening on how to choose a vendor and will share a secret key with you? That is not so, as well as it is impossible to reinvent a wheel. Intuitively we all know how to. After all, we have decided on working with a team who approach our request thoroughly. They were the last ones we received the offer from. I do not know whether the reason was they spend some more time to visit our website and learn more about us, but the quality of communications and then the experience they have was the one we expected. I was reading the letter which was addressed to us and I could clearly understand what benefits and values they would bring to our company. In other words, what I will pay for.

    At that moment, I remembered one my colleague who pays high attention to the CV cover letters, when hiring an employee for his department. He said the more clearly specialists can express their thoughts, the more effective people they are. It is simple, but true. Translating this into a business language, if you can provide service of a high quality, you should be able to deliver a message to your client in an appropriate manner too.

    To make a long story short, I’d say Unicrew is on the right way paying so much attention to the communication at each level of software development cycle. Transparency, trust, and interaction are our baseline. Otherwise, no one will know how good you are in software developing.

    To that end, we have only one advice. If you are an IT executive of a large or a small business, your company is probably among those, that outsource IT service or are looking for a technology partner. Each time you have such need, ask, should it be like an outsourcing or rather a partnership, bringing business value to your table?

    Subscribe for our newsletter

      AI for Businesses: Common Biases and Their Refutations
      AI | BUSINESS | 13 May 2024

      AI for Businesses: Common Biases and Their Refutations

      Contact Person
      Chief Marketing Officer
      Why Transformation Efforts Fail: 11 Reasons and How to Finally Triumph
      BUSINESS | 29 Jan 2024

      Why Transformation Efforts Fail: 11 Reasons and How to Finally Triumph

      Contact Person
      Content writer
      Why Technical Due Diligence is Critical for Startup Exits
      STARTUPS | 10 Jan 2024

      Why Technical Due Diligence is Critical for Startup Exits

      Contact Person
      Chief Technology Officer
      Risk Management in Software Engineering
      LEADERSHIP | 06 Dec 2023

      Risk Management in Software Engineering

      Contact Person
      Chief Marketing Officer
      Top 5 Web3 Applications
      WEB 3.0 | 12 Oct 2023

      Top 5 Web3 Applications

      Contact Person
      Engineering Director
      12 Essential Skills for Developers to Succeed in Web 3.0
      WEB 3.0 | 08 Sep 2023

      12 Essential Skills for Developers to Succeed in Web 3.0

      Contact Person
      Content writer
      Time and Materials vs. Fixed Fee
      BUSINESS | 11 Aug 2023

      Time and Materials vs. Fixed Fee

      Contact Person
      Content writer
      Custom Marketplace Development in 2023
      MARKETPLACE | 21 Jul 2023

      Custom Marketplace Development in 2023

      Contact Person
      Content writer
      The E-Commerce Trends 2023
      E-COMMERCE | 09 Jun 2023

      The E-Commerce Trends 2023

      Contact Person
      Content writer
      IT Support 2023: What to do if a user wants an instant response?
      IT SUPPORT | 01 Jun 2023

      IT Support 2023: What to do if a user wants an instant response?

      Contact Person
      Chief Technology Officer
      Successful UX Audit: Tips and Best Practices
      UX | 19 May 2023

      Successful UX Audit: Tips and Best Practices

      Contact Person
      Content writer
      Modern software development: Coffee, laptop, and AI
      AI | 28 Apr 2023

      Modern software development: Coffee, laptop, and AI

      Contact Person
      Content writer
      What is CTO as a Service?
      BUSINESS | 13 Dec 2022

      What is CTO as a Service?

      Contact Person
      Chief Marketing Officer
      New Trends in Energy Trading and Risk Management Software

      New Trends in Energy Trading and Risk Management Software

      Contact Person
      Chief Technology Officer
      Navigating Software Compliance and Security
      COMPLIANCE | 12 Feb 2025

      Navigating Software Compliance and Security

      Contact Person
      Chief Executive Officer
      7 Common Mistakes in Software Requirements Specification
      REQUIREMENTS | 19 Sep 2024

      7 Common Mistakes in Software Requirements Specification

      Contact Person
      Content writer